Resident Services Assistant

In this role you’ll be the heartbeat of our clients site operations, ensuring their residents feel safe, supported and cared for. Whether it’s welcoming a new arrival, solving an issue or simply being a reassuring presence, you’ll help create a calm, secure and welcoming atmosphere​.

This is more than just a job, it's about being part of a community, making a difference and ensuring residents feel at home​.

Role Outline:

• Be the go-to person for resident queries, support and guidance​.

• Help build a welcoming, inclusive community with your friendly, proactive approach

• Conduct viewings and support sales enquiries when needed

• Manage check-ins, lockouts and general queries with empathy and efficiency

• Respond to noise complaints and welfare concerns with a calm, professional approach

• Solve problems on the spot, escalating when necessary

• Carry out regular building patrols and safety checks

• Respond quickly and confidently to incidents, alarms, and emergencies

• Keep communal areas clean, tidy, and welcoming

• Tackle light maintenance tasks e.g. changing bulbs or reporting issues

• Log incidents, requests, and updates accurately

Desired Skills & Experience

• A natural problem-solver who stays cool under pressure

• A people person with strong communication and listening skills

• Passionate about delivering excellent customer service to a diverse community

• Organised, reliable, and able to juggle multiple tasks

• Comfortable using Microsoft Office and general admin systems

• Experience of driving sales / bookings / lettings would be beneficial

• Good awareness of Health and Safety

Sound like you?

If you’re ready to be a key part of something meaningful​, who loves helping people​, then apply now and join a team that makes a real difference​!

Please note in order to be considered you must be eligible to live and work in the UK.