Leasing & Resident Experience Associate
Synced are representing a BTR client in Central London looking to find an exceptional talented Leasing and Resident Experience Associate.
Outline responsibility will be to manage lettings (new sales, lease up and retention), leasing cycles, tenancy & documentation management, community building events, marketing planning (alongside central services), revenue maximisation and resident satisfaction throughout the tenancy.
- Location:
- Guildford
- Contract:
- Permanent
- Salary:
- £35k + Bonus
What’s required…
Key criteria for this role:
Strong sales, leasing or lettings experience in ideally BTR or PBSA/wider property sector.
Excellent leasing knowledge to include sales, marketing, re-bookers.
Amazing sales, customer service and customer satisfaction experience.
Attention to detail, organised and excellent time management skills.
Overview of the role:
Working closely with the leadership team on site, regional operations and central marketing, you will be responsible for overseeing the following:
Delivery of exceptional tenancy experience from first impression to lease agreement and beyond
Sales performance - hitting agreed tenancy, revenue, conversion and retention targets
On site marketing management
Site tours and show rounds - tenancy, groups
Enquiry management - emails, webchat etc
Documentation & Data management
Exceptional management of all stakeholders surrounding a leasing cycle
Event management
Driving site standards
To be considered for and be successful in this role you will need to be:
Strong demonstrable BTR/PBSA/Resi leasing / lettings experience
Outstanding customer services experience
Organised, a strong team player, self-motivated and great under pressure.
This is a great opportunity for someone who wants a genuine opportunity to influence and shape the experience of those living within the building as well as progress within the company.
Synced is acting as an external talent partner.
Any questions? We’re here to help.
