Head of Resident & Customer Experience​ - Residential Real Estate

The opportunity
You'll own the full resident journey ​- from enquiry to renewal ​- leading a ​central team and holding accountability for ​the companies 'customer journey'.
Whether you're currently a Contact Centre Manager, Head of Community, Head of Resident Services or​ a Senior Operations​ Leader, if you've built brilliant teams and transformed customer experiences in a fast-paced environment, we want to hear from you.

What we're looking for
Performance ​- A proven track record of meeting and raising the ba​r​ in high performing teams.
Leadership ​- An inspiring, visible leader who develops talent, builds culture and sustains team engagement.
Change management ​- Experience leading teams through transformation​.

Your background
You may currently hold a title such as Head of Resident Services, Head of Customer Operations, Head of Customer Services, Contact Centre Manager, Head of Resident Experience, Head of Community & Experience, Head of Customer Delivery, Head of Community, Head of Change, Senior Operations Manager, Head of Operations or Senior Regional Manager.
The ideal candidate will have:

• Senior leadership experience in the real estate/residential sector, including BTR, PBSA, ​Co-living ​or a related customer journey focused sector.
  

• ​Demonstrable & evidential exposure in managing large-scale service operations​ teams
  

• Demonstrable & evidential exposure to management change transformation projects. 
  

• A data-led approach to performance management and continuous improvement​.
  

• Strong communication skills ​- able to influence at C-suite and engage at ground level
  

• Experience embedding new operating models, technology​ and ways of working​.
  

​Synced is acting as the talent partner and all applications and conversations will be held in the strictest of confidence.