Customer Experience Advisor – Residential Living
Are you passionate about delivering outstanding customer service and creating memorable experiences?
Do you thrive in a people-focused role where no two days are the same?
Are you looking for a hands-on role where you can truly make a difference?
Synced are proud to be partnering with a leading operator in the residential living sector to recruit a Customer Experience Advisor for a standout residential development in Surrey.
Whether your current job title is Customer Service Advisor/Manager, Community Associate, Resident Services Advisor, Customer Service Executive, Property Manager or similar - what truly matters here is your passion for people and delivering an exceptional customer experience!
- Location:
- Epsom
- Contract:
- Permanent
- Salary:
- To £37k + Bonus Potential
What’s required…
Customer Experience Advisor – Residential Living
Epsom, Surrey Area
Up to c.£35k DOE + Bonus Potential
Within this role you’ll be the face of the community, the go-to contact for residents, and a key part of delivering a smooth, warm, and memorable experience for everyone who walks through the door.
This role blends customer service, community engagement, lettings coordination, administration, and a little bit of building management flair perfect for someone who thrives in a varied, people-focused position.
You’ll need to be:
Warm, friendly, and approachable
Organised and proactive
Absolutely resident-focused – delivering top-tier service is your thing!
Ready to get stuck into a hands-on role!
Ideally, you’ll also bring experience from one of the following sectors: PBSA, BTR, Co-Living, Hotels/Hospitality / Lettings - all highly transferable for this role.
Responsibilities
Acting as the first point of contact for all resident queries
Delivering a brilliant customer journey from move-in to renewal
Conduct viewings and support prospective residents through to reservation.
Achieve targets for occupancy, pricing, revenue, and resident satisfaction.
Manage utilities for vacant units and update suppliers as tenancies change.
Deliver a seamless resident experience from enquiry to long-term tenancy.
Communicate effectively with residents, visitors, contractors, and colleagues.
Complete property inspections, check-ins/outs, and manage deposit returns.
Maintain accurate records across internal platforms
Support daily operations including phones, parcel management, and front-of-house cover.
Drive resident engagement through events, wellness initiatives, and community-building
Assist with team tasks and provide cover for other roles as needed.
This is a fantastic opportunity to take the next step in your customer experience career and grow with an ambitious business making waves in the living sector.
You'll be joining a supportive, energetic team and contributing to a vibrant community within a beautifully designed building.
If you’re ready to make a real impact, we’d love to hear from you.
Synced is acting as an external talent partner.
Any questions? We’re here to help.
