Community Host

Customer Service Associate / Front of House
Central Manchester
​Up to £27,400 plus bonus

Be the friendly face of ​a brand new residential building!

Synced are looking for an experienced Customer Service Associate / Front of House for our client within the residential property management sector in central ​Manchester.

This role would suit anyone in a similar customer facing role, for example - Customer Services Advisor, Sales Advisor/Executive, Community Associate, Resident Associate, Resident Services Advisor, Host.

In this role you’ll be the heartbeat of our clients site operations, ensuring their residents feel safe, supported and cared for. Whether it’s welcoming a new arrival, solving an issue or simply being a reassuring presence, you’ll help create a calm, secure and welcoming atmosphere​.

This is more than just a job, it's about being part of a community, making a difference and ensuring residents feel at home​.

Role Outline:

• Be the go-to person for resident queries, support and guidance​.

• Help build a welcoming, inclusive community with your friendly, proactive approach

• Conduct viewings and support sales enquiries when needed

• Manage check-ins, lockouts and general queries with empathy and efficiency

• Respond to noise complaints and welfare concerns with a calm, professional approach

• Solve problems on the spot, escalating when necessary

• Carry out regular building patrols and safety checks

• Respond quickly and confidently to incidents, alarms, and emergencies

• Keep communal areas clean, tidy, and welcoming

• Tackle light maintenance tasks e.g. changing bulbs or reporting issues

• Log incidents, requests, and updates accurately

Desired Skills & Experience

• A natural problem-solver who stays cool under pressure

• A people person with strong communication and listening skills

• Passionate about delivering excellent customer service to a diverse community

• Organised, reliable, and able to juggle multiple tasks

• Comfortable using Microsoft Office and general admin systems

• Good awareness of Health and Safety

Sound like you?

If you’re ready to be a key part of something meaningful​, who loves helping people​, then apply now and join a team that makes a real difference​!

Please note in order to be considered you must be eligible to live and work in the UK.